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Terms & Conditions for the Online Consultation Services from Physio Extend
Physio Extend (services owned) provides online consultations with physical therapists, using video conference/voice calling/offline consulting (E-MAIL) ("Online Consultation") through its website/authorized third party websites.
This is not intended to replace a physical visit to a doctor at his/her clinic/hospital for a medical examination or is not intended to treat a medical emergency or medical condition.
The following Terms and Conditions govern all the transactions with respect to Online Consultations including appointment, booking, refund and all other transactions through the website or through its authorized third-party websites. The terms 'you' and 'your' hereafter refers to users both registered and unregistered who are using/browsing through the Physio Extend website (www.physioextend.com) and/or partner websites and/or availing any of the services from Physio Extend.
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Booking, Rescheduling & Cancellation Policy
The Online Consultation with Physio Extend may be booked subject to slot availability. Physio Extend reserves the right to allocate the Doctor/Physician for the Online Consultation. Online Consultation from a specific Doctor/Physician shall be available subject to his/her availability/willingness/discretion.
Users with cardiac pacemakers, or other important medical conditions should notify their therapist prior to the initial assessment, as we ask on the first intake form.
Confirmation of your appointment with a specific Doctor/Physician, as per his/her availability, shall be sent to you via e-mail after the payment for the Online Consultation is received. Physio Extend reserves the right to reschedule or cancel an appointment without any prior notice or reasons.
You are requested to send in your contact form at least 1 hour before your appointment to complete the necessary paperwork by your physician and be able to start the online consultation. Please bring your appointment Id or screenshot/print of the confirmation mail while coming for consultation. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS, email and/or the social media platform you have provided for us to contact you.
Confirmed appointments for Online Consultations can be booked between 10 AM and 7 PM UTC (Coordinated Universal Time). Appointments requests submitted post 7 PM for the next day will be confirmed the following day after 10 AM. For further information, message us on Instagram @physioextend or email us at physioextend@hotmail.com
The time provided for a consultation to you is indicative and the actual consultation time may change depending on the consulting Doctor's availability, discretion or unexpected extended consultation time by prior users. However, you should be available online at the time slot of the Online Consultation provided to you, preferably 10 minutes before to ensure you and your devices are ready for the online consultation. Your consulted Physician reserves the right to provide post-consultation, free review other than the follow-up you have paid for.
Consultations can be booked, rescheduled or cancelled only within the stipulated time limits. No refund of consideration paid shall be made on cancellations done after the stipulated time period.
Rescheduling may be done once, subject to availability/willingness/discretion of the consulting Doctor/Physician.
Rescheduling of the appointment needs to be intimated via e-mail to physioextend@hotmail.com at least forty-eight (48) hours prior to the appointment, failing which the appointment would be considered as cancelled and retention would be charged as per the cancellation policy.
Cancellation of the appointment needs to be intimated via e-mail to physioextend@hotmail.com at least forty-eight (48) hours prior to the appointment for eligibility of a refund. Any cancellation intimated less than 48 hours prior to the appointment will incur full retention of the charges paid for Online Consultation services.
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Payment for online consultation
Physio Extend offers an online mode of payment. You shall be directed to our trusted payment gateway partners once you proceed to make payment of the desired service. Patients may use the available payment options highlighted on our website under "Contact & Info" for payment and shall pay the indicated price for each service. The online payment platforms Stripe and PAYPAL charge us a commission for each sale we make, so we add a small additional cost to cover these expenses. Price variations shall be shown on the website if they may apply. If any discount code is given to a user, it is the responsibility of the user to keep this code to themselves, the single use discount codes may not be shared or sold under any circumstance, law will apply.
Physio Extend shall not be liable in any manner whatsoever, for incorrect or inaccurate credit/debit card/internet banking/mobile wallet details that are provided by you for making of any payment or if you use a credit/debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account.
Physio Extend shall keep the aforesaid information as confidential at all times and shall not utilize and share the same with any of the third parties other than authorized third party websites and/or as mandated by any authorities as required by law of the land or as per any Court Order.
Physio Extend reserves the uncompromised right to modify and/or implement a new pricing structure at any time prior to billing you for your initial payment or for future payments.
Treatment fees vary between our services; we have highlighted details of each service on our website. All our services are online for now.
Physiotherapy (1st evaluation) - 15€
Physiotherapy - 20€
Exercise session - 25€
Stretching/ slow down session - 20€
Variable online physio pack (5 sessions) - 100€
Variable online physio pack (10 sessions) - 200€
Personalized exercise programs - 49€
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Refund Policy
Refunds may be made in case a request is raised by the user for cancellation of the appointment within the stipulated time as hereinabove mentioned. Refunds will only be made against genuine and trackable cancellation requests sent via email to physioextend@hotmail.com
Refund request against the nature of advice obtained, the efficacy of treatment, health outcomes of the consultation, will not be entertained. Refunds if applicable/eligible may be processed within fifteen (15) working days from the date of receipt of a request from you. Important to note that session packs are non-refundable in any circumstance. All communications with regards to the refund should be sent to physioextend@hotmail.com
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Online Consultation Requirements
You shall ensure that you are equipped with proper video conferencing equipment and internet connectivity as mentioned or as required to avail Online Consultation. The Online Consultation available on the website shall be provided to you by video consultation, or as an offline review through e-mail. In case of inadequate video conferencing equipment, technical error or defective internet connectivity, Physio Extend reserves the right to reschedule or cancel your appointment without any notice.
No interaction with respect to Online Consultation constitutes the establishment of a Physician-Patient relationship between you and any participating medical professional providing information or advice.
You understand and acknowledge that there will not be any physical examination involved and the consultation services shall be provided online. You agree to the limitations associated with consultations in the absence of a physical examination or other. The opinion delivered by the Doctor/Physician shall solely be based on the verbal communication between the concerned Doctor or the Physician and the patient and the test reports, information provided during the consultation such as movement, posture and/or sensatory analysis and other information provided/shared by the patient by on the contact form/website/WhatsApp/email, etc.
You further absolve from all liability, Physio Extend and its Owners, Managers, Directors, Employees, Agents, Partners, Advertisers and/or affiliates from any legal responsibility for any incorrect or misleading information provided by any participating consultants/Doctors/professionals. Physio Extend or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis/faulty judgment/interpretation error/perception error/adverse events/inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. You/Users are advised to use their discretion for following the advice obtained post-consultation through Physio Extend.
Information or advice provided by online consultants/professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment and is not intended to diagnose a medical condition. Our services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases.
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Copyright & Cookies
You acknowledge that the Application contains information, software, photographs, audio and video clips, graphics, links and other material of Physio Extend (collectively, the "Content") that is protected by copyright, trademark or other proprietary rights of Physio Extend or third parties. All Content on the website application is copyrighted as a collective work of Physio Extend as per applicable copyright law. You agree to comply with any copyright notices, information, or restrictions contained in any Content available on or accessed through the service.
Physio Extend like many other websites uses "Cookies". Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling and tracking behavior on this Website. By visiting Midas Touch Website you acknowledge, accept and expressly authorize Physio Extend for the placement of Cookies on your web browser
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Information and Documents Required
You are solely responsible for the medical, health, and personal information you provide to Physio Extend and/or the consultants. User discretion is advised while sharing your required personal and clinical information on the specified place for seeking appropriate advice related to the condition of the patient. This information shall include the patient's details including contact details, medical history, testing/investigations, results/reports, prescriptions, cardholder name and other relevant details. The information through telephonic & video consultation, emails, is provided for general informational purposes only and should not be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or any other qualified healthcare provider.
Physio Extend services are available for use for children, but the Registered Member for all patients under the age of 18 must be the patient's parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms and Conditions of use. If the information provided by you is false/deceptive/inaccurate or misleading or if Physio Extend has any reason or doubt or belief that the information furnished by you is false, then Physio Extend reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it is advised to share all relevant, true and accurate information on the portal or during the consultation.
Your personal data may in some situations be seen by third parties, such as Doctors (general physicians/specialist doctors/national and international experts) or operations and maintenance contractors repairing and maintaining our technical systems, and the same may be used and/or shared by Physio Extend for the purpose of services including analysis, research, training and disclosure (where required) to government authorities.
The information provided by you can be kept with Physio Extend indefinitely and can be used without revealing your identity.
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Disclaimer
Physio Extend provides the services on "as is" basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website.
In no event shall Physio Extend be responsible for any third-party misuse of the data and for any acts, deeds and circumstances beyond the control of the management of Physio Extend.
You agree and acknowledge that you are solely responsible for your conduct.
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Limitations of liability
In no event shall Physio Extend be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of Physio Extend services.
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Termination
This arrangement may be terminated by either party at any time, with or without cause
Physio Extend reserves the right to refuse the use of services immediately in case your conduct is deemed by Physio Extend to be in contravention of applicable acts, laws, rules and regulations or considered to be unethical / immoral.
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Modification of Terms and conditions of service
Physio Extend may at any time, without any prior notification to you, modify these terms of conditions.
Please review the latest version of the terms and conditions before proceeding to avail the service.
If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.
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Jurisdiction of Disputes
This agreement shall be governed by and construed in accordance with the laws of Spain. Any dispute arising from or in connection with this agreement, which cannot be settled amicably between you and Physio Extend within 30 days from the date of a notice of a dispute from one party to the other, shall be subject to litigation at the discretion of the parties before a civil court of law and shall be subject to the exclusive jurisdiction of the Courts in Valencia, Spain.
If any inconsistency exists between the terms of this Agreement and any additional Terms and Conditions posted on the services, such Terms shall be interpreted as to eliminate any inconsistency, if possible, and otherwise, the additional Terms and Conditions shall control. If any provision of this Agreement is held invalid, illegal or unenforceable in any respect, such provision shall be interpreted in such a manner as to preserve, to the maximum extent possible, the intent of the parties. The validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, such decision shall not affect the validity, legality or enforceability of such provision under other circumstances.
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General Terms and Conditions
The Terms and Conditions related to the use of this Website (www.physioextend.com) and availing our services, together with the Website-Store Privacy Policy, constitute the entire agreement between Physio Extend and you pertaining to the subject matter hereof and supersede any and all written and/or oral agreements previously existing between us with respect to such subject matter.
The terms and conditions herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and conditions please do not proceed further. By proceeding with the payment and starting your consultation with us (proceeding further) you signify that you read through, understood and accepted the aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail yourself of the services through the website. If you have any queries or need any clarification or assistance, please contact us at physioextend@hotmail.com
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Informed disclaimer Form
- I acknowledge and certify that I have read in the language I know and understood by me /it has been explained to me in the language I know and understood by me, and I have clearly understood the contents of the information material provided along with this data form and the contents of this data form.
- I confirm that I have provided accurate details of my medical history/medication if any/allergies and furnished all my medical records. I understand that me or my nominee or a data analysis shall upload my medical information as provided by me to "Physio Extend". I understand that Physio Extend will not be liable in any manner whatsoever for consequences arising out of incorrect/ incomplete information provided.
- I confirm that it is my discretion to either receive/ decline/ or modify "Physio Extend" recommendations in consultation with my treating physician.
- I understand that Physio Extend /treating Physicians assume no liability or responsibility for the propriety, accuracy, or the completeness of content of "Physio Extend Website".
- I understand that my medical information and medical records will be stored by Physio Extend database for treatment suggestions. I understand that Physio Extend and staff shall in no way be held responsible in case of any consequences arising from the sharing of such data.
- I acknowledge that no guarantee or assurance has been made to me regarding the success of treatment plans suggested by Physio Extend or any of its professionals.
- Physio Extend agrees to condition that personal data (name, email, phone number, address and any other data) received from you will be used to communicate with you either by itself or through any of it designates. To have this information modified or deleted from our records at any time, please write us an email with your inquiry under the subject "My Record". You should send this email to physioextend@hotmail.com.
I CERTIFY THAT I HAVE READ AND FULLY UNDERSTOOD THE ABOVE CONSENT AND THAT THE EXPLANATIONS REFERRED TO WERE IN FACT MADE TO ME AND THAT THE FORM WAS FILLED IN PRIOR TO USING "Physio Extend Website". I ALSO CERTIFY THAT I WAS GIVEN AN OPPORTUNITY TO ASK QUESTIONS AND ALL OF MY QUESTIONS HAVE BEEN SATISFACTORILY ANSWERED.